Frequently Asked Questions
Are your leather products 100% genuine?
Yes, the leather products from onlyhides are made from 100% full grain leather. Sheep, cow & buffalo hides are used to manufacture all our products.
How do I take care of my leather products?
If the product is made using natural leather then it is advised to keep it away from moisture and rain. Using a good quality wax polish and leather cleaner will help it have a long life. Chrome finished leathers usually are made with a top protective film which makes it partially water proof and stain resistant. Here one can use dry soft cloth to clean the leather.
Are the goods' metal components corrosion-free?
Onlyhides strives to use corrosion-free metal accessories in all its products.
What about your items' guarantees and warranties?
Onlyhides gives 3 month warranty on all its products from the date of purchase.
Where are your items designed and produced?
Most of the items are designed and produced in south india.
Do you offer worldwide shipping?
Yes, we do offer worldwide* shipping but it’s not free. Shipping is not available to war torn countries, some remote islands and few countries where service from India is not available .
What prerequisites must be met in order to return the item?
We offer a 14 days return policy. The item should be returned in the same condition as it was sent in. If the item is come back with tags removed or if it’s found to be used then we shall not process the refund for the same. The buyer/ customer shall bear the return shipping charges in case of a refund and shall bear the return & reshipping charges in case of an exchange. As at onlyhides we give free shipping only once in a single transaction.
How can I track the status of my order?
We at onlyhides take min 2 working days as handling time once the order is received. Once shipped an email and sms having the tracking number shall be sent to the buyer. They can then track the shipment.
What if I'm not at home when the package is delivered?
We request customers to have someone there to receive the shipment when it arrives else it will be returned back to us by the shipping company if no one is found at the address.